Technological accessibility issues

Need for prerequisite technology skills, such as familiarity with computer operating system(s) and software (eg browsers, word-processors)
Provision of adequate technical support for hardware/software
Maintaining consistency of software operation in the web environment (eg cross-platform/cross-browser/multimedia performance issues)

Develop tutorial material for skills required, or link to existing online material
Design course structure to provide support for range of proficiency (eg provide prerequisite tutorial material in introductory material or course resources)
Provide standardised hardware/software where applicable, otherwise develop clear guidelines for hardware/software requirements
Ensure that technical issues are fully explored and tested during courseware development
Provide FAQ and technical support pages
Provide phone-in help-line with costs absorbed by provider
Ensure that technical software problems and inconsistencies are identified and resolved during courseware development